Privacy Policy

Thank you for your interest in our website. Protecting your privacy is very important to us. We will provide you detailed information below concerning how we handle your data.

Collecting, processing and using personal data

You may visit our website without providing any personal information. We only save access data without personal reference such as the name of your Internet Service Provider, the referring page from which you accessed our website or the name of any requested file. Such data is solely analysed in order to improve our offerings and do not permit any association with you personally. We only collect personal data if you have voluntarily provided us such information as part of placing an order, opening a customer account or subscribing to our newsletter. Without your specific authorisation, we only use data you provide to us for purposes of fulfilling and processing your order. Upon the complete performance of your order and full payment of the purchase price, your data will be blocked for any further use and will be erased following the expiry of applicable retention periods under tax and commercial law unless you have expressly consented to the further use of your data. Your email address will be used for our own marketing purposes if you have subscribed to our newsletter until you unsubscribe from the newsletter. It is possible to unsubscribe at any time.

Use of cookies

We use so-called cookies on various pages in order to make our website more attractive to its visitors and to enable the use of various functions. Cookies are small text files that are stored on your device. Some of the cookies we use are deleted at the end of your browser session, i.e. when you close your browser (session cookies). Other cookies remain on your device and allow us and our partner companies to recognise your browser the next time you visit our website (permanent cookies).
You can configure your browser so as to be informed about the placement of cookies, to decide to accept these on a case-by-case basis or to completely exclude all incoming cookies. The functionality of our website may be limited if you do not accept cookies.

Sharing personal data

We share your data with the shipping company hired to deliver your order to the extent necessary for product delivery. We share your payment details with the financial institution commissioned to process payments in order to process your payment.

Right to obtain information

In accordance with German Data Protection Act, you have the right to receive cost-free information about stored data that concerns you and, if applicable, the right to have such data corrected, blocked or erased.

Newsletter registration

If applicable, you have expressly provided us the following consent and we have documented such consent. “Subscribe to our newsletter: You may unsubscribe at any time. Your email data are used solely to send the newsletter from In accordance with the German Telemedia Act, we are obliged to make the contents of any consents available for access at any time. Use of data when registering for the email newsletter: If you register for our newsletter, we use data necessary for this purpose or, if applicable, data you have provided us separately, in order to send you the newsletter on a regular basis. You may unsubscribe from the newsletter at any time and by sending a message to the contact option referred to below or using a link provided for this purpose in the newsletter.


We collect personal data from you in the case of contests. In the case of contests, we use your data for winner notification and for our own market research purposes. You may find detailed information in the conditions of participation for the contest concerned.

Contact form

We collect the following data when you contact us using the contact form: Name, email address and telephone number if applicable (provided voluntary). Without your specific authorisation, we only use data you provide to us using the contact form for purposes of handling and responding to your inquiry. Personal data we receive via the contact form are deleted once we have responded to your inquiry.

Contact for data protection issues

Please contact the following with regard to any questions concerning the collection, processing or use of your personal data, for requests for information, correction, blocking or erasure of data or to revoke any consent you have granted:

Constancy GmbH
August-Bebel-Strasse 27b
07743 Jena

Data security

During the order process, your data is transmitted across the Internet using SSL encryption. We secure our website and other systems against loss, destruction access, modification and the dissemination of your data by unauthorised persons using technical and organisational measures. It is only possible to access your customer account by entering your personal password. You should treat your log-in information confidentially at all times and close your browser window once you have finished communicating with us, in particular if you share your computer with others.

Google Analytics und Google Remarketing

This website uses Google (Universal) Analytics, a web analytics service provided by Google, Inc. ( Google (Universal) Analytics uses methods that make it possible to analyse your use of this website, for example so-called “cookies”, i.e. text files placed on your computer. Information generated about your use of the website is generally sent to a Google server in the United States and stored there. If IP anonymisation is activated on this website, Google will, however, shorten your IP address prior to doing so within member states of the European Union or other states party to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be transferred to a Google server in the USA and shortened there. The anonymised IP address transferred by your browser in connection with Google Analytics will not be associated with other data held by Google.
You can prevent data generated by the cookie and related to your use of the website (including your IP address) from being collected and processed by Google by downloading and installing the browser plugin from link provided below:
As an alternative to the browser plugin, you can click this link in order to prevent Google Analytics from collecting data on this website in future. An opt-out cookie will be placed on your device for this purpose. You must click on the link again in order to delete the cookie.

Use of social media plugins

Our website uses so-called social plugins (“plugins”) from the Facebook and Google+ social networks as well as micro-blogging services Twitter and Instagram. These services are offered by Facebook Inc., Google Inc., Twitter Inc. and Instagram LLC (“Providers”).

<ü>Facebook is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). You may find an overview of Facebook plugins and their appearance here:

Google+ is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). You may find an overview of Google plugins and their appearance here:

Twitter is operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA (“Twitter”). You may find an overview of the Twitter buttons and their appearance here:

Instagram is operated by Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA (“Instagram”). You may find an overview of the Instagram buttons and their appearance here:

When you visit one of our web pages with this plugin installed, your browser creates a direct connection to servers from Facebook, Google, Twitter or Instagram. The content of the plugin is transferred by the respective provider directly to your browser, which then integrates it into the website. By integrating the plugin, the provider receives the information that your browser has accessed a page on our website, even if you do not have a profile or if you are not logged-in currently. This information (including your IP address) is sent by your browser directly to a server from the respective provider in the United States and is stored there.

To find out more about the purpose and extent to which each provider collects, processes and uses this data, your rights and the settings available to protect your privacy, please see the privacy policy for the provider concerned.
Facebook Privacy Policy:
Google Privacy Policy:
Twitter Privacy Policy:
Instagram Privacy Policy:

You must log out of the respective service prior to visiting our website if you do not wish Facebook, Twitter or Instagram to associate data collected on our website directly with your profile on the service concerned. You may also completely block a plugin from loading using add-ins for your browser, e.g. with the script blocker “No Script” (

Integration of the Trusted Shops Trustbadge

The Trusted Shops Trustbadge is integrated into our website following an order for purposes of displaying our Trusted Shops seal of approval and, if applicable, collected reviews as well as offering Trusted Shops products to buyers.
This aids in safeguarding our predominate legitimate interest in the optimum marketing of our offerings as determined following a weighing of interests. The Trustbadge and the services advertised in conjunction therewith are offered by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne.
When interacting with the Trustbadge, the web server automatically stores a so-called server log file that includes, for example, your IP address, date and time of access, quantity of data transmitted and the referring provider (access data) and documents access. Such access data are not analysed and are automatically overwritten seven days after your visit to the website.
Additional personal data is only transferred to Trusted Shops to the extent you elect to use Trusted Shops products following a purchase or have already registered for the use of such services. The contractual agreement entered into between you and Trusted Shops applies in such cases.

Use of the rtbLab tool

Our website uses the rtbLAB analytics service. The service is provided by EASYmedia GmbH, Löhner Straße 12d, 44652 Herne, Deutschland, Germany. This data can be used to create pseudonymous usage profiles. Cookies may be used for this purpose. Cookies are small text files stored in your local browser cache. These cookies enable the recognition of your browser. The data collected by the rtbLAB technologies are not used to determine the personal identity of website visitors and are not compiled together with personal data related to the person referred to by the pseudonym unless expressly agreed to by the person concerned. rtbLAB cookies remain on your device until you delete them. The storage of rtbLAB cookies is based on Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising. You can object to the collection and storage of your data at any time with future effect. To refuse the collection and storage of your visitor data for the future, you can use the rtbLAB opt-out cookie at the following button Using this will set an opt-out-cookie. This means that in the future no visitor information will be collected and stored by rtbLAB in your browser. Please do not delete this cookie if you wish your refusal to consent to remain valid.

Data protection statement for purchases on account & instalment purchases

Supplemental information for the Data protection statement for purchases on account, instalment payments and payments using a SEPA direct debit mandate from constancy GmbH (hereinafter: “we” or “us”) (Valid from: 17/03/2016)

  1. We obtain a data protection related consent from you during the order process when making a purchase on account, instalment purchase or using a SEPA direct debit mandate. The relevant provisions are set out again below for informational purposes only.

  2. If you select purchase on account, instalment payment or payment using a SEPA direct debit mandate, personal information (first name, last name, address, email, telephone number, date of birth, IP address, gender) necessary to process such payment types as well as data required to process the transaction (article, invoiced amount, interest, instalments, due dates, total amount, invoice number, taxes, currency, order date and order time) are transferred to payolution. payolution has a legitimate interest in the data and requires and/or uses such data to conduct risk assessments.

  3. Inquiries are sent and information is obtained from publicly-accessible databases and credit bureaus. Information and, if applicable, credit-related information based on mathematical-statistical methods may be obtained from the following providers:

    • CRIF GmbH, Diefenbachgasse 35, A-1150 Vienna
    • CRIF AG, Hagenholzstrasse 81, CH-8050 Zurich
    • Deltavista GmbH, Dessauerstraße 9, D-80992 Munich
    • SCHUFA Holding AG, Kormoranweg 5, D-65201 Wiesbaden
    • KSV1870 Information GmbH, Wagenseilgasse 7, A-1120 Vienna
    • Bürgel Wirtschaftsinformationen GmbH & Co. KG, Gasstraße 18, D-22761 Hamburg
    • Creditreform Boniversum GmbH, Hellersbergstr. 11, D-41460 Neuss
    • infoscore Consumer Data GmbH, Rheinstraße 99, D-76532 Baden-Baden
    • ProfileAddress Direktmarketing GmbH, Altmannsdorfer Strasse 311, A-1230 Vienna
    • Deutsche Post Direkt GmbH, Junkersring 57, D-53844 Troisdorf
    • payolution GmbH, Am Euro Platz 2, A-1120 Vienna

    payolution sends the bank details you have provided (in particular bank sort code and account number) to SCHUFA Holding AG in order to conduct an account number review. Based on this data, SCHUFA initially reviews whether the bank details you have provided are plausible. SCHUFA examines whether data used for this review are already on-hand in its database and then sends the results of the review to payolution. There is no further exchange of data within the scope of the account number review process such as the disclosure of credit information or the disclosure of differing bank details or storing you data in the SCHUFA database. The fact that a review of your bank details was conducted is stored at SCHUFA solely for documentation purposes.
    payolution is also authorised to store, process, use and transfer data concerning any conduct that violates the contract (e.g. undisputed open claims) to the credit bureaus referred to above.

  4. The provisions of the German Civil Code concerning financial assistance between enterprises and consumers legally oblige us from the outset to examine your credit standing.
  5. In the case of a purchase on account, instalment purchase or payment by means of SEPA direct debit mandate, payolution GmbH is provided data concerning the initiation (your personal information, purchase price, instalment term, first instalment payment due date) and proper contractual performance (e.g. early repayment, contract extension, repayments made) of the instalment transaction. Following an assignment of the purchase price claim, the transfers of data referred to above will be performed by the assignee bank. We or the bank to which the purchase price clam is assigned, as applicable, will also report data concerning the termination of the transaction outside of the terms of the contract (e.g. termination of the instalment transaction, enforcement measures) to payolution GmbH. In accordance with applicable data protection laws, such reports may only be made to the extent necessary to safeguard the legitimate interests of the contractual partners of payolution GmbH or the interests of the general public and your legitimate expectations of privacy are not impaired as a result. payolution GmbH stores this data in order to be able to provide its contractual partners who commercially offer instalment and other credit transactions to consumers information needed to assess the credit standing of their customers. Companies that collect debts on a commercial basis that are also contractually affiliated with payolution GmbH may be provided address data to conduct debtor searches. payolution GmbH only provides this information to its contractual partners if they plausibly explain a legitimate interest in receiving such data. payolution GmbH only shares objective data without an indication of the bank; information provided by payolution GmbH does not include subjective assessments or information concerning personal income and financial circumstances.
  6. The authorisation to share information provided by consent during the order process may be revoked at any time without a need to indicate the grounds by communicating this to us. However, the legal obligations to review your credit standing described above are not affected by any revocation. You are required to provide us exclusively with truthful information.
  7. You may contact the data protection officer at payolution should you wish to receive information about the collection, use, processing or sharing of person responsible that concerns you or should you wish to receive notification, make a correction or request that such data be blocked or erased:

Data protection officer
payolution GmbH
Am Euro Platz 2
1120 Wien
DVR: 4008655

Valid from: April 2018


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